Process Shepherd was born from a simple premise: that we should not require staff to memorize complicated business processes. Removing this pressure from the agent will increase their performance and ability to better focus on their conversations with customers.
Consider the ongoing investment in training, coaching, and quality that is focused on the processes a consultant is to follow. Yet, with all these costs, perfect adherence is still a distant goal. There is a better way to do this. This is the reason why we created Process Shepherd.
Process Shepherd is a privately-owned LLC company registered in Delaware.
At Process Shepherd, our vision is to be the global leader in revolutionizing contact center operations. We aim to redefine how businesses manage their processes by providing advanced and intelligent solutions that empower agents, enhance customer experiences, and drive sustainable growth. By leveraging cutting-edge technology and fostering innovation, we envision a future where contact centers achieve unparalleled efficiency, productivity, and customer satisfaction.
Our mission is to empower contact centers with the most comprehensive and advanced process management platform available. We are committed to delivering exceptional value to our clients by equipping their agents with intuitive and guided workflows that streamline complex processes. Through continuous innovation and collaboration, we strive to exceed industry standards and provide solutions that optimize agent performance, reduce operational costs, and elevate the overall customer experience. Our unwavering dedication to excellence and customer-centric approach drives us to be the trusted partner for contact centers seeking transformative solutions to achieve their business objectives.