Step by step navigation though complex processes.
Make knowledge and expertise available to all agents.
Ongoing education to further agents skillset and advancement
Process Shepard harnesses the power of APIs and webhooks to seamlessly integrate your Call Center Decision Tree – streamlining efficiencies and enhancing capabilities.
– One platform, all data in synch. Everywhere it matters.
Process Shepherd is a powerful platform that can help organizations improve efficiency and compliance within their contact centers. By reducing onboarding time, ramp-up time, and average handling time while ensuring compliance with the most current business processes, our platform helps organizations provide the best possible customer experience.
Additionally, by automating steps within a process, we can save time and reduce human error, leading to increased efficiency and productivity
Reduce Agent Onboarding Time
Reduce Average Handling Time