Process Shepherd

Streamline Utility operations

Process Shepherd delivers a cutting-edge decision trees platform that effectively resolves the most critical challenges encountered by utility contact centers.

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Streamline Utility Workflows With Step-By-Step Agent Scripting

Empower your utility agents to handle customer interactions effortlessly. Process Shepherd's utility workflow platform streamlines complex tasks through guided agent scripting instructions, making every process more efficient and effective.

Our no-code workflow system handles:

  • Account Setup & Onboarding
  • Overdue Bill Management
  • Service Interruptions
  • Payment Arrangements
  • Dispute Resolution
Streamline Utility Workflows With Step-By-Step Agent Scripting

Simplify Complex Utility Sales with Decision Trees

As utility sales—especially electricity and solar installations—become increasingly complex, many companies rely on specialist teams. Process Shepherd's decision trees eliminate this need by factoring every edge case into your agent scripting workflows, allowing all agents to handle complex conversations confidently.

Simplify Complex Utility Sales with Decision Trees

Transform New Customer Onboarding

Process Shepherd revolutionizes utility workflow management by providing step-by-step decision trees guidance that reduces agent training time dramatically. Our no-code workflow platform enables agents to handle edge cases without extensive training on every business process.

Transform New Customer Onboarding

How We Help Utility Providers

Utility contact centres deal with some of the most complex and sensitive customer situations — overdue bills, service interruptions, and hardship applications that demand both accuracy and empathy. Process Shepherd ensures every agent handles these moments correctly, every time.

Our guided workflows eliminate the need for years of on-the-job experience before an agent can manage edge cases confidently, slashing onboarding time and improving customer outcomes across the board.

80%

Reduce Agent Onboarding Time

40%

Reduce Agent Ramp Time

30%

Reduce Average Handling Time

Utility provider agents guided through customer onboarding workflows

Frequently Asked Questions

What utility services can be managed using Process Shepherd?
Process Shepherd supports a wide range of utility services, including electricity, water, gas, and solar installations. The platform automates processes like customer onboarding, payment arrangements, bill review, service enablement, and dispute resolution.
How does Process Shepherd improve customer service for utility providers?
By using guided agent scripting and decision trees, Process Shepherd enables agents to handle customer inquiries efficiently and accurately. This reduces human error, improves response times, and ensures consistent service quality.
Can new agents handle utility customer service calls without extensive training?
Yes. The platform's step-by-step workflows allow even new agents to manage complex customer interactions effectively, including account setup, overdue bills, and service interruptions, without needing detailed prior knowledge.
Does Process Shepherd support omnichannel customer service?
Yes. Agents can follow workflows across multiple channels, ensuring consistent responses whether customers contact via phone, email, or online portals.

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