Terms of Service
Process Shepherd LLC (“Process Shepherd”) offers its Service under the conditions outlined in the following Terms of Service (“Terms”). These Terms form part of the Agreement and establish the conditions under which the Customer is permitted to use the Services.
1. Service Use License
The Service is granted under license only in accordance with these Terms. Process Shepherd retains all rights not explicitly granted to the Customer, including title and exclusive ownership of the Service, along with any and all software updates and source code related to the Service.
2. Service Overview
The extent and intent of the Services are outlined on the Process Shepherd website and differ based on the subscription plan selected by the Customer. Process Shepherd reserves the right to modify the characteristics, functions, or design of the Platform.
3. API Usage
- Purpose: The API is intended to facilitate integration with other systems.
- Access: API access is restricted to the Customer's authorized users.
- Rate Limiting: We impose rate limits to ensure fair use and maintain platform performance.
4. Service Level Agreement (SLA)
Process Shepherd aims to maintain an average Uptime SLA Percentage of at least 99.99%. Services are available 24 hours per day, every day, excluding Scheduled Downtime for maintenance.
5. Governing Law
These Terms are governed by and construed under Delaware law, USA, excluding any other jurisdiction's law. The Customer consents to personal jurisdiction in state courts within New Castle County, Delaware.
Last modified: May 2025